We design and implement customer portal solutions for enterprises. From essential functionality and UI to extended custom upgrades, we help you create and maintain the exact portal your audience needs.
Our consultants will help you devise a customer portal strategy including technologies, architecture, core and additional features best suited for your customers.
Development and Integration
Iflexion’s developers and UI experts will revitalize and modernize your existing system or build a brand-new secure and scalable solution.
Maintenance and Scaling
We provide ongoing testing and maintenance as well as aid in further expansions and on-demand upgrades for your customer portal as needed.
Have a vision of a stellar customer portal in mind? We’re right on it.
Iflexion provides secure, stable and multifunctional platforms to drive sales up and bring a variety of related benefits to enterprises. From streamlining customer support and communication to automating analytics, there is the power of customer portals waiting to be unlocked.
CRM & CDP Integration
We integrate B2C portals with your existing customer relationship management systems and data platforms for streamlined, efficient data exchange.
Integration with proprietary CRM and CDP systems
Secure third-party API integration
Document Management
We build holistic multipurpose solutions, including self-service portals, to provide and manage access to transactional data, files, multimedia, and customer support logged records with ease.
Unhindered document collaboration workflows
Secure options for data storage and exchange
Personalized Permission Control
With our portal solutions, you’ll be able to set up access levels, manage individual and group permissions, delineate and section off information and services for different groups and types of customers.
Personalized interfaces and dashboards for different user roles
Permission management tool integration
Analytics and Reporting
We provide access to built-in customer activity statistics and in-depth reports for your data-aided decision making. Visualize, review, create, customize, and filter the metrics you require with our custom-made client portal software.
Custom reporting dashboards and data visualization tools
Third-party analytics system integration
Security and Compliance Control
Our customer portal software development teams ensure compliance with industry regulations, protocol standards, and state mandates on customer data access, security, and portability.
Secure authentication for users and administrators
Encryption protocols for content and customer data
Regulation compliance assurance at the development stage
Transaction Management
For portals requiring transaction verification and control, we provide secure payment service integration and cybersecurity protection mechanisms.
Online payment management and protection
Secure access to invoices and billing history
Recurring transactions and demand forecast tools
Onboarding and Guidance
We deliver portals that bring a relevant and comprehensive onboarding experience for new customers with the help of personalized starter guides and support sections.
Knowledge base development with content curation possibilities
User training tools
Service Delivery Optimization
Iflexion’s team seamlessly integrates communication systems to streamline customer support and maximize the efficiency of your service delivery model.
Custom self-service support systems and tools
Chatbots, audio and video integration, service forums, etc.
Secure third-party APIs integration
Need a multifunctional customer portal for your business? Discuss the details with our development team
Replace your fragmented legacy solution with a relevant system or introduce a new interaction channel with Iflexion’s agile customer portal development team.
Iflexion helped a UK-based startup improve the functionality and usability of their online gardening service thus increasing monthly revenue and fostering user base growth.
Iflexion helped the customer to design and implement a financial information service to provide bankers, traders, brokers, and vendors with up-to-date on-demand data on currencies, stocks, and bonds.