SALESFORCE CONSULTING

We bring together Salesforce and our custom development expertise to create solutions that effectively automate tasks related to marketing, sales, ecommerce, customer service, and data analysis.

SALESFORCE CONSULTING SERVICES
IN YOUR BUSINESS CONTEXT

Iflexion takes up Salesforce consultancy projects of various scopes and solves the challenges of both SMEs and enterprises. We’ve been with Salesforce through its journey to become #1 CRM platform, and now can expertly help you unlock its capabilities. Today, we help companies make their first steps in business process automation, upgrade their Salesforce-based solutions, and reinforce their businesses with custom apps.

SALESFORCE CONFIGURATION AND IMPLEMENTATION

We offer a clear-cut strategy to implement Salesforce solutions out of the box. After the platform setup, we configure the features and UI to make the system user-centric. We also create workflows to automate data processing and add custom functionality and design when your requirements go beyond what’s offered by default.

PLATFORM REDESIGN & UPGRADE

We help companies enhance their Salesforce implementations by solving performance issues and introducing upgrades via AppExchange plugins, custom-coded features and UI, or integrations with third-party software. After auditing the system, our team detects inefficiencies and finds ways to fix them and meet your needs.

CUSTOM APPS

We use Apex, Visualforce, Heroku, Lighting Platform, and APIs to develop custom apps and contribute to your business productivity and customer experience. From tailored user interfaces and dashboards to custom-coded business logic and integrations for data sync, we use the Salesforce platform to deliver precisely fitting business software.

SALESFORCE SERVICES FOR EVERY MATURITY STAGE

Our team’s expertise allows us to take up Salesforce implementation projects at various stages of their lifecycle. We can step in early to consult on choosing the most suitable Salesforce product, configure it to meet your business needs, and add custom functionality when out-of-the-box features are not enough. For mature implementations, we provide maintenance and user training to ensure every solution brings maximum returns.

Salesforce consulting

Salesforce consulting

  • Advising on the Salesforce suite
  • Mapping of business objectives to Salesforce capabilities
  • Salesforce performance audit and optimization for existing implementations
  • Proof of concept (POC)

Salesforce implementation

High-performance ETL engines for qualitative transformation of fragmented data silos:

  • Implementation planning
  • Business process design in Salesforce Clouds
  • Salesforce configuration (user roles, security settings, workflows, reports, dashboards, etc.)
  • Salesforce UI design
  • Data migration
  • Salesforce integration with other systems
Salesforce implementation
Salesforce Customization

Salesforce Customization

  • Requirements evaluation and customization planning
  • Salesforce custom development with Apex, Lightning, and Visualforce
  • Upgrade of Salesforce custom modules
  • Salesforce UI customizations
  • Custom workflows and rules
  • Custom apps and web portals

Salesforce Integration

  • Salesforce integration consulting
  • Data exchange setup to and from ERPs, ecommerce platforms, collaboration systems, etc.
  • Salesforce-to-cloud integration (built-in and third-party APIs)
  • Salesforce-to-on-premise integration (built-in and third-party APIs)
  • Development of custom integration modules
  • Customization of AppExchange integration apps
Salesforce Integration
Salesforce support and administration

Salesforce support and administration

  • Ongoing support and system upgrades
  • Performance monitoring
  • Issue prevention, detection, and resolution
  • Data migration
  • User adoption strategy development
  • User training and support

SALESFORCE SOLUTIONS
WITH YOUR CUSTOMERS AT THE CORE

As a Salesforce consulting company, Iflexion takes a holistic approach to solving business challenges.
We use our expertise to transform Salesforce’s versatile capabilities into powerful solutions in line with your goals.

Sales Management

To reinforce your sales strategies with technology, Iflexion provides full-cycle Salesforce CRM consulting and implementation. We help you leverage the Sales Cloud tools to increase your sales teams’ productivity, solve their challenges, and help them hit higher sales goals. What we enable:

  • Lead and opportunity management
  • Contact and account management
  • Customer interaction management
  • Sales process design
  • 360-degree customer view
  • AI insights for sales guidance
  • Sales analytics and forecasting
  • Omnichannel personalization of customer experience

Marketing Automation

Our team delivers B2B and B2C marketing automation solutions on top of Salesforce to help companies engage their customers in a highly personalized way. What we enable:

  • Smart customer segmentation
  • 1-to-1 customer journeys
  • Marketing efficiency monitoring
  • AI-powered personalization
  • Omnichannel marketing campaigns
  • Marketing asset and content management
  • Loyalty management
  • Lost customer reengagement

Service Support

We deploy Salesforce Service Cloud for you to deliver exceptional customer support across all the touchpoints. Properly configured by our team, Service Cloud can improve service agents’ productivity and CSAT scores, as well as reduce the average case resolution time. What we enable:

  • Customer service workflows
  • Case management
  • Omnichannel service support
  • AI-based service recommendations
  • Field service management
  • Self-service communities for customers
  • Knowledge base for service agents
  • Service analytics and reporting

Ecommerce

Our team delivers Salesforce Commerce solutions for unified shopping experience both online and offline. We guide B2C and B2B companies toward digital sales success by applying intelligent ecommerce tools. What we automate:

  • Responsive online store design
  • Product, catalog, and inventory management
  • Marketing campaigns and content management
  • Guided navigation
  • Multiple payment options
  • Optimized checkout and payment accelerators
  • Real-time digital sales assistance
  • AI-based personalization and recommendations
  • Mobile commerce
  • Multistore support

WHY CHOOSE IFLEXION AS YOUR SALESFORCE CONSULTING PARTNER

High-performing solutions

We focus on innovation and deliver scalable, efficient software to contribute to your business growth.

Total quality assurance

We control the quality of our Salesforce solutions at every development stage.

Multi-disciplinary team

Our team consists of Salesforce consultants, business analysts, designers, developers, and testers.

Mature expertise

88% of our engineering force are middle and senior developers.

Worldwide recognition

We are trusted by over 500 clients globally, including startups and Fortune 500 companies.

Proven quality

98% of our clients highlight the exceptional quality of our solutions.

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