Maintenance and Support

In today’s world, when your website is down, your business is at risk. Iflexion team with our full-cycle customer support services is always there to ensure your online business thriving.

When you deal with Internet products, you can come across three major maintenance and support challenges. They are:

Business Continuity

Business Continuity: it is necessary to ensure the company’s
continuous thriving

 

Functionality

Functionality: the server and operational system need to be functioning fast and bug-free

 

Expertise

Expertise: it is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while

 

Our Services

Iflexion Customer Support team is continuously educated and trained to address the needs of your business. Currently we offer the following technical support services:

Software maintenance and proactive support

Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

OS and server migration

Sometimes operational systems and servers do not perform to the utmost. Iflexion Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

Performance/availability monitoring

Iflexion helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

Application improvement

Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

Task/bug tracking systems deployment and customization

Taking the value of reporting and identifying defects into account, Iflexion specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Levels of Support

Levels of Support

Our Cooperation Models

24/7

The 24/7 Customer Support model ideally suits:
1) industry leaders, 2) businesses with mission critical systems, 3) global companies with employees and customers all over the world.

Time

8/5

Iflexion takes care of the Customers by freeing them from IT support staffing needs and organizes service delivery in tune with the demand. We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses.

 

Our Team

Iflexion Maintenance and Support team members not only process requests and administer systems with engineering, software application and system configuration knowledge, but also make the communication process easy and enjoyable.

Our Team

 

Contact Us Today

If you would like to find out more or simply start co-operation process with Iflexion Customer Support team, you are welcome to give us a call, send an email or fill in the contact form.