Leonardo CRM

• Solution: Customer Management and Collaboration
• Industry: Manufacturing
• Technology Domain: Java EE Development
• Technologies Used: J2EE, JavaMail, JavaScript, DHTML, Jakarta Tomcat 4, MySQL

The solution was built on J2EE technology that enabled a good combination of scalability with performance. The scalability was also achieved by using a 3-tier architecture (presentation layer, business logic and persistence layer).

The solution combines comprehensive tools for efficient enterprise communication:

Customer Contact Management Module - stores detailed information on each customer.

Time Planning Module – contains schedules for upcoming events (dates/places) and enables effective time management.

Integrated Web-based E-mail Service - gives possibility to keep in touch even being away from the office.

Personalized Workspaces – enables user-to-user or user-to-group communication capabilities, personal data storage, constant info and news updates.